If you are still in the assessment, please click the Menu button in the top-right corner and select the “Log Issue” option to send a report about the problem you are having. If the problem is preventing you from continuing the assessment, after sending the report, please completely close the browser window or tab and wait to be contacted before proceeding. If you have already exited the assessment, please contact Technical Support. It is not possible to address most assessment concerns or issues after the fact.
Q. If I get disconnected or have Internet trouble during a timed assessment, what will happen?
A. Generally, you will be able to enter the assessment again and continue from where you left off, and this disconnection will not count against you. However, limitations are in place on the amount of times you may re-enter, so please try to verify your Internet connectivity is stable before beginning the assessment.
Q. I am receiving an error stating I exceeded the maximum number of entry attempts for the assessment. How can I get access again?
A. Each timed section of the assessment modules is intended to be completed in a single sitting, and the assessment has entry limits. Please contact Technical Support to request re-entry.
Q. I tried to re-access the assessment some time later while in the middle of a timed section and it told me the time limit expired and exited the assessment section. If I still had time left on the timer, how can I gain access again?
A. Each timed section of the assessment modules is intended to be completed in a single sitting, and the assessment has entry limits. Please contact Technical Support to request re-entry.