Q. I received an error saying that my browser window or monitor resolution is too small. What can I do to fix this?

A. Remote Proctor technology is designed to be used on full-sized desktop or laptop computers (PC/MacOS/Linux), and cannot currently work on smaller devices like tablets or smartphones. However, even when using a desktop or laptop computer, the system needs enough space on your monitor to show the training/assessment interface. Here are some things you can try to do to increase the amount of space available:

  1. Make sure your browser window fills the screen
    Use the Maximize button, typically found in either the top-right or top-left corner of your browser window, to cause the browser window to fill the entire screen. Some browsers also have a full-screen feature that can be activated by pressing the F11 Key (or Control + Command + F on MacOS).

  2. Zoom out using your browser's page zoom options
    Your web browser has a zoom feature that allows you to adjust the size of the web page text and other content. Typically we recommend setting your browser to 100% zoom for the best results; if this still is not enough, you can also zoom out further. This option can be found in the browser's menu, or also by pressing and holding the Ctrl/Command key and pressing + or - on the keyboard.

  3. For ultra-portable laptop users, consider using an external monitor (if available)
    Some smaller laptops have displays that may be too small to use with Remote Proctor, and zooming out may make the text too small to read. In these cases, if you have the option to use an external monitor, this may provide the size needed to get Remote Proctor working and also make it easier to use the split-screen features within your assessment.

  4. Adjust your monitor's scaling setting
    Your computer's operating system provides a built-in option to change the size of text and application. To change these settings, go to the computer's Settings application, choose the Display option, and look for the option as listed below:
    • On Windows 7 and 8.1, in the Screen Resolution window, choose "Make text and other items larger or smaller", and then choose the 100% option.

    • On Windows 10 and 11, look for the Scale and layout option called "Change the size of text, apps, and other items" and choose 100%.

    • On MacOS, try choosing the Resolution option "Best for display", or select the "Scaled" option and choose one of the "More Space" options.

After you make changes to these settings, you should try reloading the assessment via the link on the Dashboard. If you are still having trouble, or need further assistance in following the above steps, please contact us at Technical Support.