Receiving the initial email
1. How many days prior to class will I receive an email giving me registration instructions?
You will receive an email with the meeting link and eDocument instructions early in the week before your training is scheduled.
2. What if I do not receive an email before the class?
- For AIAG open enrollment courses, please reach out to trainingcontact@aiag.org or call +1 (248) 358-3003.
- For Plexus courses, please reach out to lvsupport@plexusintl.com or call +1 (612) 238-1200.
Creating an account on the Plexus platform
1. What happens if my account creation is not successful?
- Double-check that you've verified your email. During the account creation process, you will receive an email including a link to verify your email.
- If you receive an error code at any point during account creation, please take a screenshot and submit to lvsupport@plexusintl.com
2. What if the site tells me I already have an account?
If you receive the message "Error: The email address specified is already in use." please login using your previously established login credentials. If you have forgotten your password, use the password reset tool here: https://account.plexusintl.com/password If you need to update the email address associated with your account, please reach out to lvsupport@plexusintl.com
3. How do I reset my Plexus International account password?
If you receive the message "Error: The email address specified is already in use." please login using your previously established login credentials. If you have forgotten your password, use the password reset tool here: https://account.plexusintl.com/password If you need to update the email address associated with your account, please reach out to lvsupport@plexusintl.com
4. What if the verification email from the account is not sent to my email?
- Please allow 5-10 minutes for this email to be sent to your inbox.
- If you do not receive an email to verify your account, please email lvsupport@plexusintl.com
Redeeming eDocument Materials
1. What happens if the site tells me the code is invalid?
- If you copy & paste the code from redemption instructions, double-check that you are not including a space at the end of the code.
- Make sure the code is being copied exactly as given to you. These codes are case-sensitive.
- Reach out to lvsupport@plexusintl.com
2. What happens if the redemption code is expired?
Please reach out to lvsupport@plexusintl.com
Locating and Accessing eDocument Materials
1. Where do I find my materials that I redeemed?
Electronic participant materials, included with your course, are accessible to you at any time. To access these materials:
- To access your account please visit https://www.plexusintl.com and click on My Courses (top of the homepage) which will ask you to login to take you to your Dashboard.
- Click on the Library tab. Your participant materials will be located under the course’s name in the Forms & Documents section. Click on the document needed and it will open in the eDocument Viewer in a new internet browser tab.
2. Are the materials viewable or downloadable?
Any materials that are available to be downloaded and/or printed will be denoted with a cloud icon next to them on your Plexus dashboard. eDocuments that can't be downloaded should be accessed via your Plexus dashboard and there are many tools for making notes, highlighting, etc that you can use during your training for your reference.
3. How long will I have access to the materials?
Access to your eDocuments does not expire. As long as you maintain access to your Plexus account login credentials, you will have access to your Dashboard and Library for accessing your materials. If you need to update the email address associated with your Plexus account, please contact lvsupport@plexusintl.com
Running a Test Session in the Zoom Platform Prior to Class
1. What are the minimum technology requirements my computer needs to take the virtual class?
- A web-camera and microphone are required to participate in virtual courses.
- A minimum of 10 Mbps download speed and 5 Mbps upload speed are recommended for video conferencing.
- Use a wired connection (not wi-fi) whenever possible.
- You can check if your computer has adequately met requirements by running a test meeting in Zoom: https://zoom.us/test
- For other system requirments to use Zoom, please visit: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748
2. What are the microphone and camera requirements?
A web-camera and microphone are required to participate in virtual courses. Many computers come equiped with these devices built in. If your computer does not have one or both of these devices, external devices may be purchased from many different retailers.
You can test your computer's microphone and camera by running a test meeting in Zoom: https://zoom.us/test
3. What do I do if the test is unsuccessful?
If your camera or microphone is not working in the Zoom test meeting (https://zoom.us/test), Zoom offers many different troubleshooting support articles:
- Audio troubleshooting: https://support.zoom.com/hc/en/category?id=kb_category&kb_category=1caa5cb5c3bdf1104b490e8dc0013103
- Video troubleshooting: https://support.zoom.com/hc/en/category?id=kb_category&kb_category=0d49769a8720391089a37408dabb3536