Locating the Invitation in Your Organization's Calendar

1. Where do I go to find the invitation to the class?

Invitations and any necessary pre-course steps will be emailed to the contact details provided with your registration in the week leading up to the training. Invitation emails are sent by Plexus International Event Invitations (invites-no-reply@plexusintl.com). This email inbox is not monitored, please reach out to lvsupport@plexusintl.com for any questions or support. 

2. How can I add the course details to my calendar?

The invitation email will include a link to download an ics. file which can be used to add the event to your personal calendar. This will include the course dates, start/end times, and link to the live virtual training session.

Entering the Waiting Room Prior to Class

1. What if Zoom keeps disconnecting me from the session prior to the class?

Upon joining the session you may be directed to a Zoom waiting room if the trainer has not yet started the course. Please allow a few minutes for the trainer to let you into the meeting. If you are unable to successfully join the Zoom meeting please completely exit the Zoom application on your computer and reattempt to join via the invitation link. If the program Zoom is not installed on your computer you may download it by visiting zoom.us/download If you are still unable to join the session, please reach out to us at lvsupport@plexusintl.com or call +1 (612) 238-1200

2. How do I rename myself on Zoom prior to the class?

To change your name as it appears in Zoom, hover your mouse over your picture or name and look for the button with 3 white dots.  Click on that box and in the dropdown select “Rename.”  Change your name in the popup window that appears, then select “OK.”

Confirming Audio/Video Before the Start of the Class

1. What if my camera does not turn on when I log on?

Cameras are required in the live virtual learning environment to verify participation with the class. You may have multiple camera options available on your computer. You can look for an alternative camera option by selection the up arrow next to the camera button in the Zoom menu. If your camera is not working, try selecting a different camera. More settings can be found by selecting video settings from this dropdown menu.

2. What if my microphone does not work when I log on?

If you are having trouble hearing audio, or if the trainer is having trouble hearing you, click on the up arrow next to the Mute/Unmute button and choose “Test Speaker & Microphone.” If you are not able to troubleshoot the microphone settings to communicate with the trainer, please use the Chat feature in Zoom to let them know that you are working to resolve any issues. You may also call in to the Zoom meeting using the contact details located in your invitation email.

3. What if I am joining on my phone and a computer?

If you have joined the meeting via the computer and phone, please make sure your name is clearly identifiable to the trainer and let them know that you have joined the meeting twice. 

Confirming Your Registration in the Class

1. What do I do if I am substituting for another person in my company?

Plexus courses: Notify your trainer at the start of the course. Please provide them with your first name, last name, and email.

AIAG open enrollment: You must submit your substitution request to trainingcontact@aiag.org as soon as possible for approval.

2. What do I do if my name does not appear on the roster for the class and I am not substituting for someone else?

Plexus courses: Your trainer will ask you for your first name, last name, and email. Then, your trainer will notify Plexus.

AIAG open enrollment: Contact trainingcontact@aiag.org as soon as possible for approval for entry in the training course. You will not receive a certificate for the course if your attendance is not approved.