Logging on to the Plexus Platform

1. What do I do if the test is not showing up as available at the correct time?

Your exam will open on your Plexus dashboard on the final day of the training. You may view the exact open time and expiry date/time by clicking on the triangle icon next to your exam. If you believe that the open/expiry times are incorrect, please contact [email protected] 

2. What do I do if my credentials are not allowing me to log into the test?

To access your exam, please visit https://www.plexusintl.com and click on My Courses (top of the homepage) which will ask you to login to take you to your Dashboard. Click on the Library tab and your exam will be located at top left of your library. If you are not able to log in to your account, please double-check your login credentials. To reset your Plexus International account password, please visit https://account.plexusintl.com/password You will then receive a verification email at the email address associated with your account to complete your password reset. If further support is needed, please reach out to [email protected]

Utilizing the Remote Proctor Setup

1. How does remote proctor work?

The remote proctor solution uses your computer’s webcam and microphone to send video footage of your environment while you complete an online assessment using a supported web browser. Captured information includes your photo, a 360-degree view of your test-taking environment, audio from the room while taking the assessment, and screen captures/recordings of your computer screen. (For more information, please see the “Remote Proctor Step-by-Step Guide” below.) You do not have to install any additional software on your computer. Once you complete your assessment, all recording ceases immediately. We encrypt the recorded data and securely store it on our servers, where it will be reviewed by authorized assessment personnel.

2. What kind of connection speed do I need to take the test?

We recommend a connection of at least 10 megabits-per-second download speed, and at least 5 megabit-per-second upload speed, with faster speeds preferred. In addition, to help reduce potential interference with your connection, we recommend using a wired connection, or ensuring a good and stable Wi-Fi signal. Open Wi-Fi connections in hotels and other public venues are not recommended.

3. What kind of data does the remote proctor record in relation to my privacy?

For qualification and certification assessments, we will retain your uploaded video and audio footage for two years. In addition, we will retain your photo and 360-view of your test-taking environment for the duration of the validity of the underlying qualification/certification, plus one year. In the event that you no longer need the qualification/certification and wish to delete your account, we will remove all footage and invalidate your qualification/certification certificate.

4. What are the rules around what can and can not be used during the test?

All course materials, including handwritten or typed notes and eDocuments may be used during the exam.

5. How can I test the remote proctor functionalities on my computer?

Please visit https://rp-help.plexusintl.com/en and select "simulate remote proctor testing environment."

6. Where can I find more information on the remote proctor solution?

For more information on the remote proctor solution, please visit https://rp-help.plexusintl.com/en